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Claims Team @ Johnson Insurance
500-95 Mural Street
Richmond Hill
Ontario
L4B 3G2
If your 2020 claims were processed after Dec. 31, 2020, they will not appear on your 2020 income tax statement, which is issued in February 2021.
YOU ARE ENCOURAGED TO SUBMIT
YOUR CLAIMS AS THEY OCCUR AND
NOT SAVE THEM FOR YEAR-END.
HOSPITAL AND CONVALESCENT CARE PLAN
The plan assists with the cost of semi-private hospital accommodation in a licensed hospital in Canada, including active rehabilitative hospitals (not homes) You must be receiving active acute care.
EXCLUSIONS AND LIMITATIONS are found on page 11 in your Insurance Plans Booklet.
Details on CONVALESCENT CARE AND CLAIMS SUBMISSION TIPS are found on pages 12-13 in your Insurance Plans Booklet.
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INSURANCE COVERAGE QUESTION
Will coverage be continued for my spouse and dependent children upon my death?
YES. Coverage can be continued for your spouse and
dependent children following your death, provided
they are already enrolled at that time in the
RTOERO Group Insurance Plans and Premiums
continue to be paid.
Benefits – Travel Update
IMPORTANT TRAVEL UPDATE (Published by RTOERO on August 13, 2020)
This is important information for members with RTOERO travel insurance coverage. As you know, for now the global travel advisory from the Canadian government remains in place. That means the government is telling Canadians that public health officials do not consider international travel to be safe. RTOERO will communicate directly with all members as soon as the advisory status changes.
The following answers are based on the questions we are receiving.
Q: Am I covered for travel within Canada.
Travel within Canada is covered. Please follow the COVID-19 restrictions issued by the provincial and municipal public health officials for the area(s) you plan to visit.
Q: Am I covered for trip cancellation/interruption if I’m travelling in Canada?
When travelling in Canada, you remain covered for trip cancellation or interruption as described in pages 72 to 76 in the RTOERO Insurance Plans Booklet.
Q: If I become ill with COVID-19 while travelling within Canada, am I covered?
Emergency Medical coverage is available as long as you have not experienced any symptoms prior to leaving.
Q: If I choose to travel outside of Canada despite the government travel advisory, am I covered for medical emergencies?
You are covered for medical emergencies, except for claims related to COVID-19, while the government travel advisory is in effect. This is a new enhancement to your travel coverage. You will receive additional communication regarding this change shortly.
Q: Once the travel advisory is lifted, am I covered if I become ill with COVID-19 while travelling?
Emergency Medical coverage is available as long as you have not experienced any symptoms prior to leaving.
Q: Am I covered for cancellation of international trips?
You are not covered for trip cancellation related to COVID-19 for trips booked during the government travel advisory.
Q: While travelling outside Canada, if I come home early, will I be covered for trip interruption?
You are covered for reasons outlined on page 72 to 76 in the RTOERO Insurance Plans Booklet.
Q: While travelling, will I be covered if my return flight is cancelled?
The airline and/or travel agency normally provides a voucher or refund in this situation.
More information
If you have other questions, please contact our Service Administrator at Johnson Insurance: 1-877-406-9007 or healthbenefits@johnson.ca
RTOERO Entended Health Plan
Johnson Service/Claims
1-877-406-9007
CLICK “The Little Black Book of Scams” 
to view/download.
Never let anyone access your computer via the Internet, UNLESS YOU MADE THE CONTACT AFTER YOU VERIFIED THE PHONE NUMBER!
• Royal and Sun Alliance Insurance Co. of Canada is our new travel insurance provider
• New benefits card
• New Insurance Plan Booklet
• New online claims portal
• Dental fee guide update to 2020 rates
• Upgraded travel coverage
• Familiarize yourself with the RTOERO 2020 Health Benefits Update
• If travelling in 2020 note ”Stability Requirement” &”Proof of Travel Dates” (Departure & Return)
— See New Booklet p. 5
1. When travelling, “CALL BEFORE SEEKING TREATMENT”
— See booklet page 6 
2. Get your FLU SHOT (Algoma Health Unit, Pharmacy, Physician)
3. Click the “ Benefits Tab” for,
• More Health related information
• Frequently Asked Questions About the Health Plan
• Blank Forms for Succession Planning
• Health Plan Comparisons
• Access to much more health related data
Click the form to download & save. Once saved, you can fill in the info, save …. make changes and save etc as much as you wish. You can copy it to a USB Stick or another device as a backup. You can even email it to relevant others.
Of course, the document would contain sensitive data and would be kept private and secure.
