Benefits – Travel Update

IMPORTANT TRAVEL UPDATE   (Published by RTOERO on August 13, 2020)

This is important information for members with RTOERO travel insurance coverage. As you know, for now the global travel advisory from the Canadian government remains in place. That means the government is telling Canadians that public health officials do not consider international travel to be safe. RTOERO will communicate directly with all members as soon as the advisory status changes.

The following answers are based on the questions we are receiving.

Q:  Am I covered for travel within Canada.

Travel within Canada is covered. Please follow the COVID-19 restrictions issued by the provincial and municipal public health officials for the area(s) you plan to visit.

Q:  Am I covered for trip cancellation/interruption if I’m travelling in Canada?

When travelling in Canada, you remain covered for trip cancellation or interruption as described in pages 72 to 76 in the RTOERO Insurance Plans Booklet.

Q:  If I become ill with COVID-19 while travelling within Canada, am I covered?

Emergency Medical coverage is available as long as you have not experienced any symptoms prior to leaving.

Q:  If I choose to travel outside of Canada despite the government travel advisory, am I covered for medical emergencies?

You are covered for medical emergencies, except for claims related to COVID-19, while the government travel advisory is in effect. This is a new enhancement to your travel coverage. You will receive additional communication regarding this change shortly.

Q:  Once the travel advisory is lifted, am I covered if I become ill with COVID-19 while travelling?

Emergency Medical coverage is available as long as you have not experienced any symptoms prior to leaving.

Q:  Am I covered for cancellation of international trips?

You are not covered for trip cancellation related to COVID-19 for trips booked during the government travel advisory.

  • For trips booked after the travel advisory is lifted, you will be covered.
  • For complete details of trip cancellation/interruption coverage, see page 72 to 76 in the RTOERO Insurance Plans Booklet.
  • If you receive a voucher instead of a refund, you can submit a claim for any unused portion if it expires.

Q:  While travelling outside Canada, if I come home early, will I be covered for trip interruption?

You are covered for reasons outlined on page 72 to 76 in the RTOERO Insurance Plans Booklet.

  • While traveling outside Canada, you are not covered for trip interruption related to COVID-19 during the current travel advisory.
  • For interruptions after the advisory is lifted, you will be covered for reasons related to COVID-19

Q:  While travelling, will I be covered if my return flight is cancelled?

The airline and/or travel agency normally provides a voucher or refund in this situation.

 More information

 If you have other questions, please contact our Service Administrator at Johnson Insurance:  1-877-406-9007 or

RTOERO Entended Health Plan

** Global Excel Policy # 1170489 **
Canada/USA:  1-877-346-1467
Mexico:  01-800-062-4728
Worldwide:  819-780-0647

Johnson Service/Claims
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to view/download.

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Benefits & Travel — NEW FOR 2020

Royal and Sun Alliance Insurance Co. of Canada is our new travel insurance provider
•  New benefits card
•  New Insurance Plan Booklet
•  New online claims portal
•  Dental fee guide update to 2020 rates
Upgraded travel coverage


•  Familiarize yourself with the RTOERO 2020 Health Benefits Update
•  If travelling in 2020 note ”Stability Requirement” &”Proof of Travel Dates (Departure & Return)
   — See New Booklet p. 5

     — See
booklet page 6  Insurance Plans Booklet 2020

2. Get your FLU SHOT (Algoma Health Unit, Pharmacy, Physician)

3. Click the “ Benefits Tab” for,

More Health related information
Frequently Asked Questions About the Health Plan
Blank Forms for Succession Planning
Health Plan Comparisons
Access to much more health related data

Most Requested Document

Click to Download and Save.  Edit and Re-edilt, Save, Print, Email…..

This is a fillable PDF Document with forms for …

a) Power of Attorney (Personal care & Property)
b) Will
c) Birth Certificate
d) Marriage Certificate
e) Adoption Papers – if applicable
f) Citizenship Papers – if applicable
g) Prenuptial Agreement – if applicable
h) Social Insurance Number and Card
i) Government Health Card Number and Card
j) Bank Accounts
k) Safety Deposit Box & Key
l) Credit Cards & Numbers
m) Investments Information /Certificates
n) Pension Information
o) Health Insurance Information
p) Home ownership(s)
q) Vehicle ownership(s)
r) Jewellery, valuables, heirlooms
s) Pre-arranged funeral agreement
t) Ownership of cemetery plot
u) Memorial receipt & description
v) Organ Donation Information
a) Lawyer(s)
b) Executor(s)

Click the form to download & save.  Once saved, you can fill in the info, save …. make changes and save etc as much as you wish.  You can copy it to a USB Stick or another device as a backup.  You can even email it to relevant others.

Of course, the document would contain sensitive data and would be kept private and secure.

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